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Anubandh AI · Legal

Cancellation & Refund Policy

Last updated: 10 February 2026

This policy explains how cancellations, refunds, and disputes are handled for paid subscriptions on Anubandh AI. We believe in fair, transparent commerce.

1. Nature of the Service

Anubandh AI provides a digital subscription service — AI-powered Marriage Intelligence Reports, curated match recommendations, and Kundali fusion analysis. Access is delivered instantly upon successful payment. No physical goods are shipped.

2. Subscription Tiers

  • Discovery: Free forever. No payment required.
  • Clarity: ₹1,999 per month (inclusive of GST).
  • Journey: ₹4,999 per month (inclusive of GST).

3. Cancellation

  • You can cancel your subscription anytime from the Subscription page or by emailing billing@anubandh.ai.
  • Cancellation stops the next auto-renewal. You retain access until the end of your current paid billing cycle.
  • There are no cancellation fees.

4. Refund Policy

4.1 Full Refund — 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on your first paid subscription. If you are not satisfied within 7 days of the first payment, emailbilling@anubandh.aiwith your registered email and reason. We will refund the full amount to your original payment method within 5–7 business days. This applies only to the very first billing cycle.

4.2 Pro-Rated Refunds — Not Provided

After the 7-day window, subscription fees are non-refundable. Cancelling mid-cycle stops future renewals but does not entitle you to a partial refund for the remaining days of the current cycle. You continue to enjoy full access until the cycle ends.

4.3 Exceptional Refunds

Full or partial refunds may be granted at our discretion in the following situations:

  • Duplicate payment charged for the same subscription.
  • Payment processed but subscription tier not activated within 24 hours.
  • Technical inability of Anubandh AI to deliver the core service (verified by our team).
  • Unauthorized transaction reported within 30 days (subject to Razorpay investigation).

4.4 What Is NOT Eligible for Refund

  • Change of mind after the 7-day window.
  • Not receiving a match or a marriage outcome — Anubandh AI is a decision-intelligence platform, not a matrimonial guarantee.
  • Account suspension due to violation of our Terms & Conditions.
  • Disagreement with AI-generated report content, compatibility scores, or Kundali analysis.
  • Downgrading to a lower tier mid-cycle (change takes effect from the next renewal).

5. How to Request a Refund

  1. Email billing@anubandh.ai from your registered email address.
  2. Include: full name, registered mobile number, transaction ID (from Razorpay email), and reason for refund.
  3. Our billing team acknowledges within 48 hours.
  4. Refund decisions are communicated within 3 business days.
  5. Approved refunds are processed to your original payment method within 5–7 business days.

6. Payment Gateway

All payments are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. Refunds are subject to Razorpay's processing timelines. Anubandh AI does not store your card, UPI ID, or bank details.

7. Chargebacks

If you initiate a chargeback with your bank or card network, please also notify us in parallel. Chargebacks initiated in bad faith (i.e., after using the service) may result in permanent account termination and legal recovery of the disputed amount.

8. Grievance Escalation

If you are dissatisfied with a refund decision, you may escalate to our Grievance Officer:

This policy is aligned with Reserve Bank of India (RBI) payment guidelines and Razorpay merchant terms. It may be updated periodically; the "Last updated" date reflects the most recent revision.